	确保遵循品牌承诺并始终提供优异的对客服务。
Delivers the brand promise and provide exceptional guest service at all times.
	适时的为其他部门员工提供同样优质的服务。
Provides excellent service to internal customers as appropriate
	熟悉掌握酒店的产品知识、服务及酒店政策。
Be familiar with the hotel’s products and services and policies.
	礼貌并有效地处理客人和员工的投诉或询问，并将客人投诉立即汇报至副理或礼宾部经理。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, Feedback guests’ complaints to Assistant Manager / Concierge Manager immediately.
	与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working relationships.
	确保客人信息的历史记录得到精确的维护。
Ensures that guest history records are accurately maintained.

酒店/旅游管理相关专业毕业，有相关实习经验。