	始终保持愉悦的态度，在客人光临时热情问候。
To be pleasant at all times and greet the guest upon arrival.
	与客人建立并保持良好的宾客关系，负责处理客人投诉、需求，并解答关于服务方面的询问。
Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on services.
	经常亲自确认客人得到符合凯悦品牌标准的优异服务。
Personally and frequently verify that guests are receiving the best possible service in line with Hyatt Hotels Corporation standards.
	问候并协助客人制定健身计划并亲自带领贵。
Greet and assist guests with personal training planning and escort VIP guests.
	确保根据品牌标准为客人提供快捷的电话和留言服务。
Ensure a speedy telephone and message service at all times for guests as per brand standards.
	确保根据最新的促销活动、政策和通告,为客人提供相应的服务。
Ensure treatment guests maintain an up to date awareness of current promotions, policy changes and memorandums.
	熟悉所有餐厅和部门的产品知识。
Be familiar with product knowledge of all outlets and departments.
	积极寻求与客人接触的机会并保持卓越的公众关系。
Pro-active in seeking guest contact and maintaining excellent public relations.
	确保客史资料的实时更新。
Ensure that guest history records are up to date at all times.
	支持客人认知计划并维护相关的客史资料。
Support a consistent guest recognition programme and maintain a relevant guest data.

酒店管理或旅游管理等相关专业毕业，有半年左右的实习经历。有限考虑英语口语优秀者。