	根据凯悦标准，为客人提供顺畅、高效的服务。
Provide fluent and efficient service in accordance with Hyatt standard. 
	为客人推荐服务，回应客人关于餐饮的要求并提供建议。
Give recommendation on service and responds guest Food and Beverage request as well as provides suggestion. 
	迎接客人并引导客人就坐。
Greets customers and seats guests accordingly.
	根据顺序和程序为客人安排座位、点单并服务食物和饮料。
Assigns seats to guest according to subsequence and procedures, takes order of food and beverage. 
	全面了解MICROS系统。
Has a thorough knowledge to all sides of MICROS System. 
	根据部门营运手册的要求，确保餐厅所有食物和饮料、机器和设备的正常运作。
Ensure all food and beverage, machines and equipment to be normal running according to Departmental Operation Manual. 
	努力使客人满意，并使客人经常光顾餐厅。
Makes effort to satisfy our customers and makes them repeat to dine in the restaurant.  
	为客人点单和上菜，避免不必要的延误。
Takes food order and delivers foods to avoid unnecessary delay. 
	掌握关于餐厅菜单和酒单的知识。
Has thorough knowledge of menus and wine list. 
	促销菜单并说服客人选择价格较高的食物以增加总收入，例如：汤，饮料，沙拉，甜点，等等。
Up sells menus and persuades customers to  higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc.  
	向餐厅经理/副理报告任何困难或问题，以便找到解决方法或进行下一步行动。
Reports any difficulties and problems to Manager / Assistant Manager to find out solutions or take next action. 
	保持所有设备和客人需求是同等的。
Maintain equality to both all equipment and customer requests. 
	确保根据标准及运作需要摆台。
Ensure table setting to accord to standard and operational requirement. 
	确保在用餐结束后，所有餐桌的干净整洁。
Ensures that all tables are clean and tides up after dining over. 
	准确为客人预定餐桌并确定用餐人数。
Makes reservation accurately to customers and confirms dining pax. 
	问候客人并正确地带领客人入座。
Greet customers and seat them accordingly.
	按照建立的服务顺序，为客人点单和服务。
To take food and beverage orders and serve them according to the established service sequence.
	必需能解决任何与食物和饮料有关的问题。
Must be able to deal with any type of requests and inquiries on food and beverage.
	要精通菜单上所有的食物和饮料，并有能力向客人推荐食物和饮料的组合，就像推销一样。
Have a precise knowledge and understanding of all food and beverage items in the menu and the ability to recommend food and beverage combinations, as well as up-sell alternatives.
	对餐饮部或酒店其他部门的岗位进行灵活的调换。
To be flexible and adapt to rotate within the different sub departments of the Food and Beverage Division or any other Department of the hotel as assigned.
	始终提供快速并高质量的服务。
To provide high standard of quality and speed in service at all times.
	不同的用餐时间，要进行不同的摆台，并在翻桌率很高的情况下，要重新摆台。
To set tables for different meal periods and reset during high turn over.
	在客人不多的情况下，叠餐巾。
Fold napkin during slow periods.
	严格按照餐厅营业/休息的程序。
Adhere to the opening and closing procedures of the outlet.
	控制营运的供应物并减少损坏、浪费。
Monitor operating supplies and reduce spoilage and wastage.
	用礼貌、有效的方式处理客人的要求。
Handle guest inquiries in a courteous and efficient manner.
	完全理解并执行部门的营运手册。	
Fully understand and adhere to the Departmental Operations Manual.
	所有工作都要按照工作计划和部门培训工序表。
	Perform all tasks in accordance to the Session Plans and Task Breakdowns from the Departmental Training Manual.
	对于客户调查结果做出回应并落实相应的改善措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
	以支持和灵活的态度与其他员工紧密合作，着眼于酒店的整体成功和客人满意度。
Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
	以支持和灵活的态度及“团队协作”的精神与其他部门合作。
Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
	完全理解并应用餐饮部宝典的理念。
Fully understand and apply the philosophy of F&B Fundamentals.
	完全理解并坚持凯悦餐饮部远见和任务。
	Fully understand and adhere to Hyatt’s Food and Beverage Vision and Mission.

酒店管理或旅游管理等相关专业毕业，有半年左右的实习经历。有限考虑英语口语优秀者。