	确保以礼貌、高效的方式处理所有来电。
Ensures all telephone calls are handled in a polite, efficient manner.
	对不能立即解决的投诉和问题，向主管/副理报告。
Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found.
	确保具有营销员的态度，并抓住酒店内的一切销售机会。
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
	确保对酒店产品和当地情况的高度了解。
Ensures a high level of product knowledge of hotel and local area.
	确保始终提供高水准的服务。
Ensures a high level of customer service is consistently maintained.
	根据部门程序，操作总机的控制台、呼叫系统和员工计算机系统。
Operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
	确保将任何来自客人或其它部门的反馈及时并准确地汇报给领班/副理。
Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.
	确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。
To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises.
	主动向潜在客人推荐凯悦天地计划。
Promotes World of Hyatt programme to potential guests whenever possible.
	遵守房务部制定的所有系统和程序。
Complies with all systems and procedures as laid down by the Room Division.
	必要时协助预订部的工作。
Assists with reservations whenever necessary.
	及时处理所有收到及发出的邮件和传真。
Handles incoming and outgoing mail, and faxes in a timely manner.
	全面了解酒店提供的所有服务。
Has a thorough understanding of all the services offered by the Hotel.
	熟悉城市的每个方面，以便礼貌并高效的满足客人需求。
Fully conversant in all aspects of the city in order that all guests’ queries can be handled efficiently and courteously.
	确保将所有预订、定单、申请准确及迅速地传送到有关部门。
Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the department concerned.

优先考虑英文口语优秀者及有酒店实习经验者。